Televator
Solutions Private Limited
Industry Verticals  ·  Sector-Specific BPO Solutions

Industries
We Serve

Every industry faces unique operational challenges. We've built specialist BPO capabilities across eight verticals — so your team gets support that actually fits.

100% Confidential
Sector-Trained Teams
Dedicated Point of Contact
Domestic & International

8 Industries, One Trusted Partner

Click any industry to jump to the full breakdown — challenges we solve, services we deliver, and results you can expect.

01

E-Commerce & Retail

End-to-end BPO support that keeps your orders moving and customers smiling.

E-commerce businesses operate at speed — and any delay in support, data, or fulfilment coordination costs you customers and revenue. Our dedicated e-commerce teams handle the operational backbone so your team focuses on growth, merchandising, and brand.

Key Challenges We Solve
High ticket volumes during peak seasons
Complex returns and refund workflows
Multichannel order management
Product data quality at catalogue scale
What We Deliver
24/7 Customer Support — email, live chat, and phone for order queries and returns
Order Management & Fulfilment Coordination — real-time status tracking and escalation
Product Data Entry & Catalogue Management — accurate listings at high volume
Returns & Refund Processing — streamlined workflows with full audit trail
Customer Feedback Collection & CSAT Reporting
CRM & Loyalty Programme Data Management
Shopify Amazon WooCommerce Zendesk Returns Management
40% Cost Reduction
24/7 Support
48h Onboarding
02

Healthcare & Medical

Secure, compliant administrative support that keeps your practice running smoothly.

Healthcare providers need administrative accuracy above all else. Our HIPAA-aware teams handle patient records, billing coordination, appointment scheduling, and data management — freeing your clinical staff to focus on patient care rather than paperwork.

Key Challenges We Solve
High administrative burden on clinical staff
Complex billing and insurance coordination
Strict data privacy and compliance requirements
Appointment scheduling and no-show management
What We Deliver
Medical Records Management & Data Entry — accurate, confidential, fully audited
Appointment Scheduling & Reminder Calls — reduce no-shows with proactive outreach
Insurance & Billing Coordination Support — form processing and follow-up
Patient Query Handling — phone and email support for non-clinical queries
Data Digitisation — convert paper records to structured digital formats
Compliance Documentation & Records Management
HIPAA-Aware Medical Records Billing Support Patient Scheduling
99%+ Data Accuracy
HIPAA Aware
48h Go-Live
03

Finance & BFSI

Precision data operations and compliance support for financial services firms.

Financial services businesses operate under strict regulatory requirements and zero tolerance for error. Our finance-experienced BPO teams deliver precise data entry, document processing, and compliance administration — with full audit trails and secure infrastructure.

Key Challenges We Solve
High-volume transaction and document processing
Strict regulatory compliance and audit requirements
KYC and onboarding documentation workloads
Real-time data accuracy across multiple systems
What We Deliver
KYC Document Collection & Verification Support
Accounts Payable / Receivable Processing
Loan & Insurance Application Form Processing
Compliance Records Management & Audit Documentation
CRM Data Management — client records, lead pipelines, activity logs
Weekly & Monthly Regulatory Reporting Support
KYC Support AP/AR Processing GDPR Compliant Audit-Ready
100% Confidential
GDPR Compliant
0 Hidden Fees
04

Real Estate & Property

Lead management and administrative support that keeps your pipeline full.

Real estate businesses live and die by their pipeline. Our real estate BPO teams manage the entire lead-to-close administrative cycle — from prospect research and outreach, through appointment setting, to documentation handling and CRM maintenance.

Key Challenges We Solve
High volume of inbound and outbound lead activity
Complex document and contract management
Appointment coordination across multiple properties and agents
CRM hygiene across large contact databases
What We Deliver
Lead Research & Prospect List Building — ICP-matched buyer and seller lists
Outbound Calling & Email Outreach — qualified appointments booked into agent calendars
Property Listing Data Management — descriptions, photos, and portal uploads
Contract & Document Processing — templates, checklists, submission tracking
CRM Data Maintenance — HubSpot, Salesforce, Zoho pipelines kept clean
Agent & Vendor Coordination Support
Lead Generation CRM Management Document Handling Appointment Setting
3x More Appointments
48h Team Ready
24/7 Lead Coverage
05

Education & EdTech

Administrative and student support that lets educators focus on teaching.

Educational institutions and EdTech platforms face unique operational challenges — high enrolment volumes, diverse student query types, and tight administrative deadlines. Our education BPO teams handle everything from admission coordination to student support helpdesk.

Key Challenges We Solve
High-volume admission and enrolment processing
Student query management across multiple channels
Fee collection follow-up and records management
Course catalogue and content data management
What We Deliver
Admission & Enrolment Processing — application review, documentation, follow-up
Student Support Helpdesk — email, chat, and phone query resolution
Fee Reminder Outreach — proactive follow-up calls and emails
Course Data Entry & Catalogue Management
Alumni Database Management & Outreach Support
Reporting — enrolment rates, CSAT scores, query resolution metrics
Student Support Admissions EdTech Data Management
5x Faster Processing
24/7 Student Support
99% Accuracy
06

Logistics & Supply Chain

Tracking, coordination, and data operations that keep your supply chain moving.

Logistics operations demand real-time accuracy, fast communication, and seamless coordination between multiple parties. Our logistics BPO teams handle shipment tracking, carrier coordination, customer communication, and back-office data entry — so nothing falls through the cracks.

Key Challenges We Solve
Real-time shipment tracking and exception management
High-volume customer enquiries on delivery status
Carrier and vendor coordination across time zones
Documentation and compliance for cross-border shipments
What We Deliver
Shipment Tracking & Status Update Management
Customer Communication — proactive delivery notifications and query handling
Carrier & Vendor Coordination — outbound calls, email follow-ups
Invoice & Purchase Order Processing for freight
Import / Export Documentation Support
KPI Dashboard Reporting — on-time delivery, exception rates, CSAT
Shipment Tracking Vendor Coordination Documentation 24/7 Ops
24/7 Operations
99% On-Time Data
48h Ramp-Up
07

Technology & SaaS

Scalable back-office and customer operations built for tech-first businesses.

Technology companies and SaaS platforms need operations that can scale overnight. Our tech-sector BPO teams are comfortable with complex product environments, technical tooling, and rapid change — delivering support, data, and admin services that flex with your growth.

Key Challenges We Solve
Rapid scaling of support and operations headcount
Complex product environments requiring trained support agents
CRM and product data hygiene across fast-growing pipelines
Multi-timezone customer support requirements
What We Deliver
Tier 1 Customer & Technical Support — live chat, email, and ticket triage
Onboarding Assistance — guided setup calls and documentation support
CRM & Product Data Management — clean, enriched, pipeline-ready records
Lead Generation & Sales Development Support
QA & Data Quality Audits — structured review processes
SLA Dashboards & Performance Reporting
SaaS Tier 1 Support CRM Management Lead Gen Scalable
48h Scale Ready
24/7 Global Support
40% Cost Saved
08

Startups & SMEs

Flexible, affordable BPO that grows with you from day one.

Startups and SMEs need the same operational quality as large enterprises — but without the enterprise overhead. We provide flexible, right-sized BPO teams that start lean and scale as your business demands, with transparent pricing and no long lock-in periods.

Key Challenges We Solve
Limited budget for dedicated in-house operations teams
Fast-changing requirements as the business evolves
Inconsistent processes as headcount grows rapidly
Founder time wasted on repetitive operational tasks
What We Deliver
Flexible Part-Time VA Services — from 10 hours per week upward
Customer Support Setup — rapid deployment of small, branded support teams
Lead Generation & Appointment Setting — fuel your early sales pipeline
Process Documentation — SOPs and workflow guides built as you scale
CRM Setup & Ongoing Management
Reporting & KPI Dashboards — clear visibility from day one
Flexible Hours Scalable No Lock-In Founder-Friendly
10hr Minimum Engagement
48h Operational
No Long Lock-ins

Don't See Your Industry Listed?

We work with businesses across many more sectors. If your industry isn't above, get in touch — we'll tailor a solution that fits.

Send Us a Message →
Location

H. No. 643, Ashok Nagar, Nagpur, Maharashtra, India

Call Us
+91 92860 96336
Hours

24/7 — 365 Days a Year